KAL Training offers the CHC52021 Diploma of Community Services which reflects the role of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of services catered to individuals, groups and communities. This comprehensive course is designed by professionals in accordance with industry needs and demands where you will learn and be equipped with the right strategies and skills to assist, advise, nurture and promote an individual’s well-being. Our highly-experienced faculty at KAL Training deliver quality training along with a holistic approach, provide you one-on-one training, guidance and industry relevant knowledge helping you to flourish in the ever-evolving community sector.

At this level, workers possess specialised skills in community services and work autonomously under broad directions from senior management. Community Workers are usually providing direct support including social, emotional, psychological and practical support to individuals or groups of individuals thereby making a genuine difference in their lives. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Gaining a nationally recognised qualification in Community Services and working in the industry is extremely rewarding and gives you the opportunity to support a diverse range of people in different life situations. On graduation, you will have the confidence knowing you’re job ready in this sector with an industry qualification you need to help people build a better life for themselves and ultimately succeed in your career.

Nationally Recognised


Delivery Mode
  • Traineeship
  • Workplace
  • Distance Learning
Course Duration

78 weeks (including holidays)

Entry Requirement

As such there are no entry requirements for this course, however students are required to undertake the Language, Literacy and Numeracy assessment and Pre-Training Review. This will determine a candidate’s suitability and relevance for the course and identification of any support required. A current Police Check and approved Working with Children Check is required before undertaking placement.

Work Placement
  • 200 Hours
Career Opportunities
  • Community Care Manager
  • Coordinator of Volunteer Work
  • Team Leader
  • Care Team Leader
  • Family Services Coordinator
  • Support Facilitator (Community Services)
Education Pathways

On successful completion of this qualification learners will have satisfied all requirements and components and will have the knowledge and skills required to progress through to CHC62015 Advanced Diploma of Community Sector Management or -related courses.

Funding, Eligibility and Course Fee

Students who undertake training under Traineeship may be eligible for Commonwealth and Victorian Government Funding (Skills First previously known as Victorian Training Guarantee). Use our easy Eligibility Checker to find out if you’re eligible for Victorian Government Funding. Funded places are limited, so be sure to make a timely application!

For more information, refer to the Course fee.

Check My Eligibility

This course has 20 units of competency:

  • 12 core units
  • 8 elective units
Unit Code Unit Name Core/Elective
CHCCCS004 Assess co-existing needs Core
CHCCCS007 Develop and implement service programs Core
CHCCCS019 Recognise and respond to crisis situations Core
CHCCSM013 Facilitate and review case management Core
CHCDEV005 Analyse impacts of sociological factors on people in community work and services Core
CHCDFV001 Recognise and respond appropriately to domestic and family violence Core
CHCDIV001 Work with diverse people Core
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety Core
CHCLEG003 Manage legal and ethical compliance Core
CHCMGT005 Facilitate workplace debriefing and support processes Core
CHCPRP003 Reflect on and improve own professional practice Core
HLTWHS003 Maintain work health and safety Core
CHCCSM012 Coordinate complex case requirements Elective
CHCCSM009 Facilitate goal-directed planning Elective
CHCCSM014 Provide case management supervision Elective
CHCCSM015 Undertake case management in a child protection framework Elective
CHCCSL001 Establish and confirm the counselling relationship Elective
CHCADV002 Provide advocacy and representation services Elective
CHCAOD009 Develop and review individual alcohol and other drugs treatment plans Elective
CHCDFV006 Counsel clients affected by domestic and family violence Elective